PRIVACY POLICY

hiDental Dental Clinic was established with the goal of providing every customer with a unique and exceptional service experience from a modern dental clinic that always places quality and customer satisfaction at the center of every development strategy. hiDental not only affirms its reputation through professional expertise and advanced facilities, but also builds long-term trust through a strict and transparent customer information privacy policy.

We clearly understand that personal information, treatment records, and oral health-related data are sensitive information that must be protected under the highest standards.

1. Collection of Personal Information

1.1. Types of Information Collected

During the process of using services at hiDental, customers may be required to provide certain necessary information to support examination, treatment, and customer care services, including:

  • Basic contact information including full name, phone number, email address, and date of birth.
  • Treatment history, including services used such as Dental Implants, orthodontics (braces), dental crowns, and other oral care services.
  • Payment or insurance-related information (if applicable).
  • Information provided by customers when registering an account or booking appointments via the website, application, or directly at the clinic.

1.2. Consent and Voluntary Principle

  • Customers are always clearly informed about the purpose of information usage before providing any data.
  • hiDental only collects data that is genuinely necessary for professional operations and customer care activities.
  • Customers have the right to refuse to provide non-mandatory information, except for the minimum data required to ensure treatment safety and effectiveness.

2. Data Storage and Retention Period

2.1. Data Storage Regulations

  • Customer information is stored on a secure internal system with clearly defined access permissions.
  • Data is managed continuously from the time the customer books an appointment until the most recent update.
  • When information is no longer necessary or upon a valid request from the customer, the data will be deleted or hidden according to internal procedures.

2.2. Record Update and Deletion Process

Customers may request correction or deletion of their data through:

  • Calling the customer service hotline.
  • Sending a request to the official email address of the system.
  • Contacting any hiDental Dental Clinic branch directly.

All requests will be received and responded to within 07 working days.

3. Authorization and Access Control Mechanism

To ensure customer privacy, hiDental applies a strict authorization mechanism:

  • Only treating dentists and directly related personnel are permitted to access records.
  • Data editing or deletion can only be performed by authorized management personnel.
  • The system records and monitors access history to control and prevent risks.

4. Customer Rights and Complaint Handling

4.1. Customer Rights

Customers at hiDental are guaranteed the following rights:

  • Right to access personal data: Customers may request copies of their records at any time.
  • Right to correct information: Information may be updated if inaccuracies are detected.
  • Right to request data deletion: Applicable when customers no longer wish to use the services.

4.2. Complaint Handling Process

In case of concerns related to information usage or security, customers may contact:

  • Hotline: 028.3535.9362 or 076.4614.285 (mobile)
  • Email: nhakhoaxinchao161@hidental.vn
  • Directly at the clinic

hiDental commits to responding within 48 hours and completing the resolution process within a maximum of 07 working days.

5. Privacy Commitment

  • hiDental does not share customer information with any third party outside the internal system.
  • In cases where data transfer between branches is necessary, customers will be informed and consent will be obtained in advance.
  • All data processing activities are recorded and monitored to ensure transparency and security.

6. Value Provided by the Privacy Policy

The implementation of a strict privacy policy helps:

  • Increase customer confidence and peace of mind when using services.
  • Support more effective monitoring, care, and personalized treatment processes.
  • Ensure synchronized and professional system operations while minimizing errors.

If customers need to review the detailed privacy policy, the hiDental team is always ready to provide support via hotline or email. Understanding these regulations will help customers feel more secure and proactive throughout their service experience.